The real and/or legal person to be referred to as the Customer in the following articles on one side, and the Hotel, which will be referred to as the hotel in the following articles on the other side; hereinafter referred to as the parties. These parties; They have concluded that this contract is an official offer, that it contains all the conditions for the provision of paid accommodation, that all the conditions stated below are binding for the parties, and that this contract is within the following items.
1. SUBJECT OF THE CONTRACT
1.1. In accordance with this contract, the hotel is obliged to provide the accommodation service at the hotel upon the request of the customer (hereinafter referred to as the 'Service').
1.2. With the signing of this contract (Customer accepts that he has signed this contract by making a reservation for accommodation at the Hotel and / or for the services offered by the hotel), the Client confirms that he has been informed about the accommodation rules, reservation rules and tariffs at the hotel.
1.3. When the hotel confirms the customer's request, the parties will have concluded this contract.
2. FORM OF ACCOMMODATION RESERVATION
2.1. Service reservation can be made by meeting with the customer representative.
2.2. In case the customer wishes to terminate his request or make any changes, he may apply to the customer representatives in person, provided that he complies with the terms set forth in this contract and fulfills the conditions.
2.3. By the customer or by the customer's authorized representative, at the latest, 7 (seven) days before the start of the accommodation, the customer's request to make a change in his reservation. 2.2. It must be sent to the hotel by the method specified in the article.
2.4. The customer can request a maximum of 1 change and termination for his reservation without paying any fee. If the customer requests more changes, he will be liable to pay a fee according to the change, reservation and cancellation schedule applied by the hotel.
2.5. With this contract, the customer accepts, declares and undertakes that if he/she makes/desires to make changes in the reservation during the registration period (early reservation period etc.) During registration, the customer has accepted that special discounts will not be valid for reservation changes made outside of the periods for which special discounts are applied.
2.6. The hotel will respond to the customer's request for change within the time limit, according to the availability of the hotel.
2.7. Age discount will be applied for children if they stay in the same room with their parents (two adults). According to this agreement, the age of the child/children notified by the customer during the reservation registration will be taken into account during the registration process to be made at the hotel during check-in. In order to determine the age of the child, the hotel staff may request that the identity of the child(s) be presented at the entrance to the hotel. In this case, the Client will present the identity of the child. If the age of the child reported at the reservation stage is different from the age of the child in the ID records, necessary changes are made in the reservation and the customer agrees, declares and undertakes to cover the price difference that will arise from this.
2.8. There will be at least one customer over the age of 18 in the hotel room. Persons under the age of 18 can stay, provided that they are accompanied by at least one adult.
3. PAYMENT METHOD
3.1. The customer who will stay at the hotel will enter their own credit card information into the system during the payments made by credit card through the online reservation system, or the payments to be made with the help of tawk to online customer representatives are forwarded to the customer representatives and they will send the requested date, room, etc. on behalf of the customer. makes the purchase with the information.
3.2. The hotel accepts that the credit card information and the system in which the information is presented is under the protection of a special security system that prevents the information from being viewed or copied under any circumstances. At the same time, the hotel will not cover and in no way be held responsible for the damage caused by third parties learning information, documents and secrets due to harmful programs and similar program systems originating from the customer's computer and the customer's carelessness.
3.3. The customer, to the hotel staff during check-in; will present the credit card used for the payment when registering the online reservation or a copy of the front of this credit card. The responsibility for the losses / damages that will arise from the failure of the customer to fulfill these responsibilities will belong to the customer.
3.4. The invoice will be given to the Customer upon check-out of the hotel after receiving the service. If the customer does not receive the invoice at check-out, it will be sent to the address specified by the customer. If the Customer has not specified the address to send the invoice to, the invoice will be sent to the contact address. The Hotel shall not be held responsible for not receiving the invoice due to the customer stating the wrong address, not specifying the recipient or the buyer not being at the specified address.
3.5. Payments to be made on our site will be in Turkish Lira. Euro, Dollar and British Pound can be used in other payment methods (bank transfers, etc.). Information about exchange rates is provided by the Central Bank of the Republic of Turkey.
3.6 Accommodation tax amount determined and/or to be determined in accordance with T.C laws and regulations on the date of accommodation; It will be charged separately by the facility at check-in.
4. PAYMENT RETURN AND CANCELLATION
4.1. The entire payment made, if the Customer sends the cancellation request to the Hotel 7 (Seven) days before the date of entry to the Hotel using one of the methods in Article 2.2, the payment made by the Hotel within 30 (Thirty) business days following this request, commission, tax, etc. It will be returned to him at a deductible cost.
4.2. In case the cancellation request is made earlier than 7 days from the date of the Customer's check-in to the Hotel, it will not be possible to refund the entire accommodation fee received from the Customer, and the customer has irrevocably accepted and declared that he has paid this amount to the hotel as a penal clause. If value added tax is required for penal clauses and other compensations to be paid by the Customer pursuant to this contract, the customer is obliged to pay the applicable value added tax.
4.3. Refunds or refunds to be made from credit card payments at the time of booking registration will be credited back to the bank account of the Customer to which the payment was made and/or to the bank account to which the payment was sent.
4.4. In all refund transactions, commission, tax, etc. will be returned to the Customer, deducted from the costs.
5. ACCOMMODATION
5.1. Age and identity of the Customer and accompanying persons will be checked at check-in. The customer accepts, declares and undertakes in advance the legal responsibilities that may arise due to the customer's giving wrong information. The customer will also cover the expenses that may occur due to this situation.
5.2. The customer shall pay the extra expenses he will make during his stay at the time of check-out.
5.3. The customer, no matter what time he arrives at the hotel, will check into the room at the earliest at 14:00 on the day of arrival at the hotel and will check out at 12:00 at the latest, no matter what time he will leave the hotel, the cost of the additional service to be provided to him after leaving the room. agreed to pay.
5.4. The full price of the reservation will be taken during the online reservation.
5.5. Pets will not be accepted by the hotel.
5.6. If the customer gives up the service for a reason other than the Hotel's failure to fulfill its responsibilities, the payment will not be refunded.
6. LIABILITY OF THE PARTIES
6.1. The Hotel will cover the damages by providing additional service and/or alternative service to the Customer in all cases arising from reasons other than force majeure, after the Customer has settled in the reserved room. Acceptance of the additional service or accommodation service by the Customer shall constitute a waiver of the Customer's right to request a refund of the reservation fee and any other compensation and lawsuit claims that the Customer may request as compensation.
6.2. In the event that the Hotel does not partially or fully fulfill its obligations to provide services in accordance with this contract, the rules in the relevant laws and regulations will be applied during the payment of compensation.
6.3. In case of poor quality service to the Customer, the Customer will notify the Hotel representative in writing, otherwise the service provided by the Hotel will be deemed to have been provided perfectly and on time.
6.4. In the event that the customer violates any article of the contract, the Customer accepts and undertakes to cover any damages incurred by the hotel as a result of the violation.
6.5. The hotel may change the terms and conditions of accommodation service according to seasonal conditions and tourism season.
7. OTHER PROVISIONS
7.1. Unpredictable conditions such as adverse weather conditions, strike-lockout, terrorism, military action, flood, fire, etc. will be considered as force majeure. In case of such situations, the hotel may not continue to serve.
7.2. Hotel, Eid or New Year etc. reserves the right to change the programs of other special days due to reasons not related to the hotel.
7.3. The Customer accepts, declares and undertakes that the District Courts are authorized for the resolution of disputes arising in accordance with this contract.
7.4. The Hotel reserves the right to indemnify the material and moral amounts caused by the damages, destructions and/or lost parts in the room and general areas by the Customer.
7.5. The customer should not send any goods, goods or promotional materials subject to customs on behalf of the employees of the Hotel. The hotel is in no way responsible for customs clearance.
7.6. According to the law, smoking is prohibited in the indoor areas of the hotel. These prohibitions will be determined within the framework of the law. Therefore, the use of all kinds of cigarettes or tobacco products inside the Hotel is not allowed, except in the specified guest rooms.
7.7. This contract will be activated with the Reservation number to be given to him by the Hotel after the Customer has made the reservation and paid, and will end with the Customer's departure from the Hotel.
DOMESTIC CANCELLATION - CHANGE CONDITIONS
- Cancellation procedures are valid for reservations made for a minimum of 3 nights and a maximum of 14 nights, and the reservation must be made at least 20 days prior to arrival at the facility. - Cancellation does not cover the requested date or name changes on the same product. Existing product return process takes place in change requests. If a new date, product or name change is requested, a new reservation is opened and pricing is made according to the conditions of the day. - Domestic Cancellation- Change application is valid for 2022-2023 stays. For cancellations made 6 days or less before check-in, a deduction is made for at least 2 nights' accommodation.